Cd88 FAQ — General FAQ & Support Guide

No. cd88 allows only one account per person. Creating multiple accounts violates our terms and, if detected, all associated accounts will be permanently suspended. Multiple members of the same household may each play, but every individual must register separately using their own unique details.

First, check your spam or junk folder. If the email still hasn't arrived, use the "Resend" button and wait 2-3 minutes. Make sure your internet connection is stable. If the issue persists, contact cd88 live chat support.

On the login page, click the "Forgot Password?" link. Enter your registered email address or phone number. Use the reset link or OTP sent to your email or SMS to set a new password. The entire process takes under 5 minutes.

To update your phone number or email, go to Account Settings. To change your name or date of birth, contact support directly, as these details are tied to KYC verification. Please ensure all information you provide is accurate.

KYC (Know Your Customer) verification is part of international financial security standards. It helps prevent fraud and money laundering while keeping your account safe. KYC must be completed before you can make a withdrawal.

To close your account, contact cd88 support. Make sure to withdraw any remaining balance first. If you want to close your account due to a gambling-related concern, consider the self-exclusion option — it's a more effective responsible gaming tool.

The minimum deposit amount on cd88 varies by payment method. Mobile banking and e-wallets generally have a lower minimum. Check the deposit page for the specific minimum for each method.

Withdrawals on cd88 are typically processed within 15 minutes to 24 hours. Mobile banking and e-wallet transfers are usually faster. Your first withdrawal may require KYC verification, which can take a little longer. Larger amounts may be subject to additional verification.

Wait 15-20 minutes first — deposits can sometimes take a little longer due to network delays. If it still hasn't appeared, contact cd88 live chat with a screenshot of your payment and the transaction ID. The issue will be resolved promptly.

cd88 generally does not charge fees on deposits or withdrawals. However, your payment provider may apply their own charges, which are outside cd88's control. For details, check the withdrawal page or contact support.

Common reasons for a rejected withdrawal include: incomplete KYC, unmet bonus wagering requirements, or mismatched account details. Contact cd88 support to find out the reason, then complete the required information and resubmit your request.

Withdrawal limits on cd88 vary depending on your account tier and payment method. Higher VIP members can withdraw larger amounts. To find out the specific limits, Withdrawal Page check or ask our support team.

Wagering means you must place a certain amount in bets before you can withdraw your bonus funds. For example, a 20x wagering requirement on a 1,000 BDT bonus means you need to wager 20,000 BDT before the bonus becomes withdrawable.

Yes, you can cancel an active bonus from Account Settings. Keep in mind that cancelling a bonus will forfeit both the bonus balance and any winnings earned from it. Only your original deposit balance will be retained.

You can find your personal referral code in your account settings. Share it with a friend and ask them to register using that code. Once your friend makes their first deposit, you'll receive a referral bonus. The bonus amount depends on your friend's first deposit.

cd88's cashback returns a percentage of your net weekly losses. It's calculated at the end of each week, and eligible players receive their cashback automatically in their wallet. Cashback generally has no wagering requirements.

When a bonus expires, it is automatically removed — including both the bonus balance and any winnings earned from it. Your original deposit balance remains unaffected. Always review the expiry date and terms before claiming a bonus.

Live betting means placing bets while a match is in progress. On cd88, live scores and odds update in real time. You can follow the flow of the game and place smarter bets as the action unfolds. Note that live betting decisions must be made within a set time window.

In most cases, bets cannot be cancelled once placed. However, certain betting markets offer a "Cash Out" option, which lets you settle your bet before the event ends — though you won't receive the full potential payout.

RTP (Return to Player) is the percentage of total bets returned to players on average. For example, a 96% RTP means that for every 100 BDT wagered, an average of 96 BDT is returned. cd88 slot games typically have an RTP between 92% and 98%. Keep in mind that RTP is a long-term average — individual round results will vary.

cd88's servers save the state of all games. If you get disconnected, your game history and balance will be intact when you reconnect. For live betting, if you don't reconnect within a set time, any active bets will be settled at the odds given at the time.

Yes. All games on cd88 use RNG (Random Number Generator) technology verified by independent third-party authorities. The outcomes of slots and casino games are entirely random and never predetermined. Contact support if you would like to review the audit logs.

To install the cd88 app on Android, first enable "Unknown sources" or "Install unknown apps" in your device settings. Then tap the downloaded APK file to install it. It's a good idea to turn that setting back off once the installation is complete.

Yes. The cd88 app and website share the same account. If you registered on the website, you can log in to the app using the same email and password. Your balance and gaming history will be consistent across both platforms.

The cd88 app offers biometric login (fingerprint/Face ID), push notifications, faster loading times, and the ability to view your game history offline. For a smooth mobile gaming experience, the app is your best option.

Yes, you should always keep the app updated to the latest version. Updates include security improvements, new features, and bug fixes. If you see an update notification when opening the app, install it promptly. Some features may not work correctly on older versions.

If you notice any unfamiliar transactions or login activity on your account, change your password immediately and notify cd88 support. We will temporarily lock the account, investigate, and take the necessary action.

Go to the "Security" section in your account settings and enable "Two-Factor Authentication". Verify your phone number, and you'll be required to enter an OTP sent to your phone each time you log in. Enabling 2FA significantly improves your account security.

No. No cd88 support representative will ever ask for your password, PIN, or OTP code. If anyone requests this information, it is a scam — report it immediately through official cd88 channels.

cd88 is licensed under an international gaming authority and undergoes regular audits. The fairness of all games is verified by independent third parties. cd88 is committed to providing a safe and transparent gaming environment.